Frequently asked questions
What is your shipping policy?
We offer standard international shipping. Shipping times and costs may vary depending on your location and the size of your order. For more information, please see our Shipping Policy page.
Do you offer international shipping?
We offer international shipping. However, please be aware that some regions or countries may have shipping restrictions due to local regulations, logistical issues, or customs regulations. If your location falls outside our service area, we will notify you before processing your order.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
Are shipping costs included in the product price?
Shipping costs are not included in the price of the product and will be calculated separately at checkout.
How can I track my order?
Once we have prepared your order, we hand it over to the carrier and send you a shipping confirmation email with a tracking number.
What is your return policy?
We do not offer returns or exchanges, but if there is an issue with your order, please contact us at info@novateex.com.